Laurier Boutique Refund Policy

Refund Policy

At Laurier Boutique, we want you to love every purchase. If you're not completely satisfied, we're happy to help.

30-Day Return Window

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

• Be unused, unworn, and in its original condition.

• Include all original tags and packaging.

• Be accompanied by proof of purchase (order confirmation or receipt).

Non-Returnable Items

The following items cannot be returned or refunded:

• Sale or clearance items.

• Gift cards.

• Personalized or custom-made products.

• Intimate apparel, swimwear, earrings, and other hygiene-sensitive items (unless defective or required by law).

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery so we can resolve the issue promptly.

How to Start a Return

To request a return, please contact us with:

• Your order number

• The reason for the return

• Photos (if the item is damaged or incorrect)

Once your return request is approved, we'll provide instructions for returning your item.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

After we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently offer exchanges for defective or damaged items. If you'd like a different size or color, we recommend returning the original item (if eligible) and placing a new order.

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once an order has shipped, it cannot be canceled and must follow our return policy.

Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact Laurier Boutique's customer support. Be sure to include your order number so we can assist you as quickly as possible.